Contactless Transactions Are Here To Stay

Toby Malbec, Managing Director for Constrata Technology Consulting In the spring of 2020, pivoting to contactless transactions was essential for restaurants — as dining rooms closed and the public became educated about the transmission of the coronavirus, touchless solutions were a lifeline for struggling businesses. “The industry did an amazing job of adaptation in 2020 […]

Point-Of-Sale Software Trends

HT Talk · HT Talk Episode 5 2021 POS Software Trends – 2:1:21, 1.34 PM Hospitality Technology’s editor-in-chief, Robert Firpo-Cappiello, caught up with Toby Malbec, managing director at ConStrata Technology Consulting, to discuss the major data points of HT’s 2021 Software Trends Report and its implications for restaurant operators and suppliers in the year ahead. Learn restaurant operators’ […]

10 Most-Read Restaurant Tech Stories Of 2020

Toby Malbec, Managing Director for Constrata Technology Consulting As 2020 winds down, HT takes a look at the most-read restaurant stories on hospitalitytech.com during one of the most challenging years in recent memory for hospitality businesses.  COVID-19 dominated the headlines. Restaurant operators are rolling out solutions at warp speed; the most read stories included case studies on […]

What The Economic Relief Package Will (And Won’t) Do For Hotels

Toby Malbec, Managing Director for Constrata Technology Consulting The hotel industry is greeting the $900 billion COVID economic relief package passed by both houses of Congress with guarded optimism. The measure is the result of bipartisan compromise and cooperation among Congressional leadership and the administration, plus input from the incoming Biden administration. It was carried […]

Predictive Analytics: What We Can Do Today To Prepare For Tomorrow

Toby Malbec, Managing Director for Constrata Technology Consulting “If you don’t understand who your guest is and what their behavior is, you’re going to lose,” says Joe Tenczar, CIO at Sonny’s BBQ and co-founder of Restaurant CIOs. Sonny’s, a regional chain with more than 100 locations across the Southeast, has weathered the challenges posed by […]